Where Consumers Shop for Dairy Products and Alternatives

April 2023

In-person sales of supermarkets have decreased due to an increasingly price-sensitive consumer preferring small local grocers and discounters. Moreover, e-commerce has consolidated as a key channel in the industry, regardless of the age of the consumers. Finally, functionality and sustainability are set to be key factors over the forecast period as producers invest in carbon neutrality and reducing food waste, while consumers shift their preferences towards healthier products.

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Key Findings

Small local grocers driven by convenience and comfort

Small local grocers have experienced an important boost in their performances. Offline retail has been driven by convenience and comfort, and growth has been particularly evident in emerging economies.

E-commerce consolidates as key channel in the dairy industry

Mainly driven by the baby food category, the retail e-commerce channel has been able to maintain double-digit growth rates in the dairy products and alternatives industry, despite the slowdown it has experienced after its peak during the pandemic.

Sustainability and health awareness are set to drive the industry

Producers are continuously innovating and improving their sustainability long-term credentials, mostly based on carbon neutrality and food waste. Moreover, health awareness is a trend that has consolidated as a key factor when choosing dairy products, mostly driven by functionality.

Inflationary pressures create a positive landscape for discounters

The world has been experiencing increasing price levels and, as a consequence, consumers have become increasingly price sensitive. This situation has created an interesting landscape for discounters, as they offer consumers a more affordable portfolio of products.

Scope
Executive summary
Global dairy industry faces decelerated growth after 2020 spike
Global events and new habits are set to shape the dairy industry
Current landscape for dairy and baby food categories
Health, sustainability and innovation in plant-based alternatives
Health awareness drives the industry’s positive CAGR over 2017-2022
Retail e-commerce continues to expand and registers double-digit growth
Online shopping: A dynamic that transcends age groups
E-commerce continues to gain ground, with Asia Pacific in the lead
The growing role of online shopping in developed and emerging economies
Small local grocers and discounters taking share from supermarkets
Comfort and convenience, key factors when choosing channels for dairy purchases
Proximity and convenience boost performance of small local grocers
Discounters’ performance boosted by economic challenges
Aldi Group consolidates as leader of the global ranking for discounters
Traditional channels lead in Latin America, the Middle East and Africa and Asia Pacific
Economic challenges boost consumption of private label
High inflation rates boost performance of private labels to double-digit growth
Private label sales and growth rates thrive in Western Europe and Latin America
E-commerce performance continues to grow across categories
E-commerce performance continues strongly and transcends age groups
Asia Pacific leads in sales; Latin America and Eastern Europe lead in growth
Fierce competition between Alibaba and Amazon for e-commerce leadership
UK and Taiwan lead in e-commerce unrealised share potential
Functionality, plant-based products and sustainability are set to drive the industry
E-commerce set to experience attractive growth rates over the forecast period
Key takeaways
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