Self-service cafeterias will be the worst performing consumer foodservice format over the forecast period. Remote working has significantly reduced the consumer base and this dynamic will continue over the forecast period.
Outlets based in retail centres may be heavily impacted by rising prices and inflationary pressures over the forecast period. Typically, self-service cafeterias in a retail centre have less bargaining power over rent and other input prices compared to outlets located in office centres or within chain stores.
There are opportunities for self-service cafeterias, though there will have to be a strategy rethink for players in terms of location, as outlets in retail locations have reached saturation point. Outlets also need to modernise and embrace digitalisation more in terms of contactless payments and online menus, as well as focusing on quality ingredients and remaining competitive vis-á-vis limited-service restaurants and street stalls/kiosks.
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Self-Service Cafeterias
Self-service cafeterias are outlets where there is no (or limited) service content. Rather than table service, there are food-serving counters/stalls where customers take the food they require as they walk along, placing it on a tray. In addition, there are often stations where customers order food and wait while it is prepared, particularly for items such as hamburgers or tacos which must be served hot and can be prepared quickly. For some food and drink items, customers collect an empty container, pay at the check-out, and fill the container after check-out. Free second servings are often allowed under this system. For legal purposes (and the consumption patterns of customers), this system is rarely or never used for alcoholic beverages. Self-service cafeterias do not have a cover charge, customers are either charged a flat rate for admission (as in a buffet) or pay at the check-out for each item. Some cafeterias also charge by weight. Self-service cafeterias resemble contract catering self-service cafeterias such as canteens, dining halls and cafeterias located within institutions such as a large office building, school and universities. However, fully captive contract self-service cafeterias are excluded from consumer foodservice. Unlike fast food, self-service cafeterias feature a menu comprising full, regular meals, often with a large choice of first course, main course and desserts. As cafeterias can effectively serve large number of customers with comparatively few employees, they are often found within larger complexes, for example, department stores, shopping malls, travel foodservice (motorways stations, railway stations, airports). Self-service cafeteria examples include: Ciao (Autogrill), Flunch (Agapes Restauration SA), IKEA (Inter Ikea Systems BV)
See All of Our DefinitionsThis report originates from Passport, our Self-Service Cafeterias research and analysis database.
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