Over the forecast period the number of self-service cafeterias outlets is expected to continue declining. This is in part due to the impact of spiralling costs such as food ingredients and energy but also due to the increasing competition coming from other concepts within the consumer foodservice arena.
The Italian government is looking at ways to support local families to better manage their budgets during the current cost of living crisis while still encouraging them to support key businesses, such as foodservice operators. For example, the Ministry of Business and Made in Italy have proposed offering children's menus for less than EUR10 as well as offering local dishes at discounted prices as a way to tackle high prices in foodservice outlets.
Over the forecast period, in order for self-service cafeterias to grow it will be important for operators to take into account consumer preferences while also paying more attention to issues around sustainability. Self-service cafeterias will need to focus on providing a quality food offer, while at the same time meeting the consumer need for value for money.
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Self-Service Cafeterias
Self-service cafeterias are outlets where there is no (or limited) service content. Rather than table service, there are food-serving counters/stalls where customers take the food they require as they walk along, placing it on a tray. In addition, there are often stations where customers order food and wait while it is prepared, particularly for items such as hamburgers or tacos which must be served hot and can be prepared quickly. For some food and drink items, customers collect an empty container, pay at the check-out, and fill the container after check-out. Free second servings are often allowed under this system. For legal purposes (and the consumption patterns of customers), this system is rarely or never used for alcoholic beverages. Self-service cafeterias do not have a cover charge, customers are either charged a flat rate for admission (as in a buffet) or pay at the check-out for each item. Some cafeterias also charge by weight. Self-service cafeterias resemble contract catering self-service cafeterias such as canteens, dining halls and cafeterias located within institutions such as a large office building, school and universities. However, fully captive contract self-service cafeterias are excluded from consumer foodservice. Unlike fast food, self-service cafeterias feature a menu comprising full, regular meals, often with a large choice of first course, main course and desserts. As cafeterias can effectively serve large number of customers with comparatively few employees, they are often found within larger complexes, for example, department stores, shopping malls, travel foodservice (motorways stations, railway stations, airports). Self-service cafeteria examples include: Ciao (Autogrill), Flunch (Agapes Restauration SA), IKEA (Inter Ikea Systems BV)
See All of Our DefinitionsThis report originates from Passport, our Self-Service Cafeterias research and analysis database.
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