Consumer Foodservice

Technological advances in 2024 will continue to reshape consumer behaviour. This annual report explores the top five digital shopper trends that will redefine commerce the most in the year ahead. Some of the trends included in this report’s edition…

Now in its seventh edition, this report explores the top digital shopper trends that will redefine commerce the most in the year ahead. Some of the trends included in this edition touch on topics such as second-hand shopping, community group buying,…

The COVID-19 pandemic has brought about significant changes in business models and consumer behaviour, as well as altering the ways and the geography many of us live, work, study and play. Understanding what changes will stick after the pandemic…

As the COVID-19 pandemic drives seismic shifts across consumer markets, the key question facing business strategists is which of these changes are more reactionary in nature versus signalling the start of a long-term behavioural shift. This briefing…

As consumers prepare fewer meals overall, while demanding more assistance for the ones they do, spending and brand equity will accrue to those companies providing fresh prepared meals on demand, from delivery aggregators to retailers, restaurant…

The growing popularity of subscription boxes has led to a rise in M&A activity and funding for subscription box start-ups. Available across industries, they target specific consumer needs through different subscription models: pure convenience,…

The tough economic situation in Turkey continued to impact consumer foodservice at the end of the review period. This had some benefits for street stalls/kiosks as consumers looked for the best value for money from their consumer foodservice choices.…

The popularity of street stalls/kiosks has emerged from a shift in consumer preferences towards variety, innovation, authenticity, and casual dining. Overall, 2023 was a positive year for street stalls/kiosks with double- digit current value growth.…

Street stalls/kiosks in the Netherlands was hit hard by the pandemic as footfall in high-traffic areas dried up almost entirely since consumers could not go to school, the office or shops on the high street. The result was a dramatic decline in…

Street stalls/kiosks have benefitted from the increasing demand for convenience food options in Switzerland. Breakfast, lunch and dinner are not only being eaten more irregularly, but also less and less at home. Instead, snacks in the form of…

Street stalls/kiosks continued to see positive value growth in 2023, largely due to Sweden’s continued high inflation rate, which led to price increases. As a result of the economic downturn and high costs of living many locals chose not to eat out…

In a bid to increase brand awareness, several chained players in other categories with consumer foodservice in Spain, including Papa John’s Pizzerias in limited service restaurants and Foster’s Hollywood in full-service restaurants, have begun…

Positioned in high consumer traffic locations, street stalls/ kiosks performed the worst during the COVID-19 pandemic. In a highly fragmented channel, mainly represented by individual entrepreneurs, adaptation to COVID-19 restrictions was difficult,…

Street stalls/kiosks remains the smallest category in consumer foodservice, in both outlet numbers and current value terms, while in transactions it is expected to close the year narrowly ahead of self-service cafeterias. The category is struggling…

2023 was another good year for street stalls/kiosks with the category seeing an increase in value and volume terms but also in terms of the number of outlets. Chained street stalls/kiosks saw more dynamic growth than independent street stalls/kiosks…

In 2023, street stalls/kiosks in Ireland was the best performing consumer foodservice channel in terms of value sales growth. This was mainly due to it being one of the most negatively impacted during the pandemic. Therefore, sales and transactions…

A large proportion of revenue in street stalls/kiosks in Greece is dependent on events such as festivals and football matches, deriving from operators selling food and drinks just outside of the action. With sales surpassing pre-pandemic levels by…

Street stalls/kiosks demonstrated remarkable resilience and adaptability navigating the challenges posed by the COVID-19 pandemic. Despite facing temporary closures and restrictions during the height of the pandemic, many vendors quickly pivoted…

Street stalls/kiosks experienced a strong recovery in 2022, which continued into 2023. The category benefited from the end of the pandemic and the return to relative normalcy in terms of socialising and out-of-home activities. Sales also benefited…

Street stalls/kiosks both benefited and suffered from the effects of the COVID-19 pandemic. They benefited as they are typically used for takeaways; therefore, they were deemed less of a risk than indoor premises in terms of catching or spreading the…

Street stalls/kiosks saw a partial recovery in 2022 with demand driven by the lifting of COVID-19 restrictions. Aside from locals spending more time outside the home sales also benefited from a recovery in inbound tourism, with street stalls/kiosks…

Street stalls/kiosks is traditionally a popular channel in Belgium for offering quick, convenient, and affordable snacks and meal options. However, with a high proportion of independent players, this category has proven to be very fragile since the…

Austria experienced exceptionally high inflation once again in 2023, reducing consumer incomes and dampening spending in almost all areas of consumer foodservice. Foodservice operators faced increased costs in energy, materials and labour, which were…

Independents continued to dominate self-service cafeterias in Turkey in 2023. Independent concepts like esnaf lokantasi are popular with local consumers. Esnaf lokantasi supply fixed price three course menus at affordable prices, typically for…

Self-service cafeterias continued to record a positive performance in terms of value sales and transactions in 2023, despite the closure of some chained outlets, such as House of Fraser and Asda. Self-service cafeterias continued to experience a…

In 2023 overall self-service cafeterias recorded substantially slowed growth in terms of current value sales and total number of transactions. Compared to other foodservice categories, self-service cafeterias has only few outlets in the Netherlands.…

Self-service cafeterias in Switzerland are making a strong recovery in 2023, as the category rebounds from the COVID-19 pandemic. There is growing demand from locals and tourists travelling on highways as travel and tourism flows steadily move back…

The weaker economy in 2023 has led many consumers to restrict spending on eating out and self-service cafeterias are equally feeling the impact. Inflation has remained high in 2023, leading to higher prices in self-service cafeterias, which is…

The self-service cafeterias model in Spain is closely linked to high transit locations, such as airports, railway stations and bus stations. In this regard, both inbound and domestic tourism play an important role in the growth of the category, and…

Self-services cafeterias is growing, pushed by high inflation rates, increasing highway traffic, and positive growth of tourism. The category continues to be characterised by a dichotomy. For instance, on one hand, it features brands such as Ikea…

Self-service cafeterias have already seen value sales recover to pre-pandemic levels in Norway, aided by the growth of new developments. After the initial shock in 2020, sales recovered well in 2021 followed by s strong rebound in 2022. Self-service…

After a strong recovery in demand in 2022 as COVID-19 measures were relaxed the number of transactions through self-service cafeterias started to decline again in 2023. This decline was in part due to the fact that more consumers are now spending at…

Self-service cafeterias in Ireland experienced 11% current value growth in 2023, although sales, transactions and outlet numbers remained below pre-pandemic levels. Several factors drove the channel’s growth. First of all, the business sector…

Most independent self-service cafeterias in Greece are located in travel and lodging locations such as ferries, highway service stations, and campsites, for example. Within this context, following the strong growth recorded in 2022 in response to…

Self-service cafeterias in Germany witnessed robust growth in current value terms and transaction volumes in 2023, and low growth in outlet numbers. The German consumer landscape favours quick and convenient eating out options that align with busy…

Hypermarkets and commercial centres were back in the game in 2022 and 2023 thanks to the comeback to store-based retailing as COVID-19 fears subsided. This provided an excellent opportunity for the recovery of self-service cafeterias as the wide…

In 2023, self-service cafeterias continued to recover from the COVID-19 slump in transaction and current value terms, although the number of outlets saw another slight drop. While adversely affected by the closure of outlets based at petrol/gas…

Following the relaxation of COVID-19-related restrictions that directly impacted self-service cafeterias in early 2022, Denmark experienced a return to a semblance of normalcy reminiscent of the pre-pandemic era. There was a surge in demand for…

Following the sharp decline in self-service cafeterias during 2022, the number of outlets increased in 2023. Current value growth also remained strong due to higher prices charged by self-service cafeterias. Nevertheless, this category is facing…

Austria experienced exceptionally high inflation once again in 2023, reducing household incomes and dampening spending in almost all areas of consumer foodservice. Foodservice operators faced increased energy, materials and labour costs, which were…

This report considers what socialising will look like in a post-COVID-19 era, focusing on several key questions. A return to the “Roaring Twenties” in the beverages space or a continuing decimation of the on-trade? How has socialising changed (eg…

Consumer foodservice recorded a collapse in sales in 2020 as Coronavirus (COVID-19) hit the region, with outlet closures, lockdowns and travel restrictions among the measures taken to try and control the pandemic. However, limited-service restaurants…

Limited-service restaurants experienced growth across all metrics in 2023, although huge current value increases were exaggerated by very high inflation. Nonetheless, the category secured competitive advantages over other consumer foodservice types,…

Limited-service restaurants continued to record substantial current value growth in 2023, although the number of transactions and outlets remained stagnant. This was due to multiple factors as the economic environment in the UK continued to struggle,…

Limited-service restaurants performed relatively well in 2023, with robust rises in current value sales growth driven by high inflation, and positive growth in volume transactions.

Limited-service restaurants in Switzerland continued to witness robust growth in 2023, having shown much resilience and adaptability during and following the COVID-19 pandemic. Players navigated the pandemic era well by focusing on takeaway, delivery…

Limited-service restaurants continued to see positive value growth in 2023, although this was partly fuelled by the continued high levels of inflation, which translated into price increases. As a result of the economic downturn and high inflation,…

In 2023, chicken, fish, and Asian cuisines performed particularly well in limited-service restaurants, thanks to the strong performance of KFC and the rapid expansion of Popeyes Louisiana Kitchen in Spain. The chain saw its network expand from 13…

The economic landscape characterised by a high inflation rate and growing housing costs led to the decline in the disposable incomes of households in Portugal. Reduced purchasing power fuelled a downtrading trend in several industries. For the…

Although outlets numbers continued to decline in 2023, limited-service restaurants witnessed another solid year in Norway and registered one of the best performances in consumer foodservice. On balance, limited-service restaurants have proved…