The New Normal: Future of Consumer Mobility, Urban Planning and Construction

December 2020

Restrictions on movement, changing consumer preferences and the heightened focus on safety triggered by the COVID-19 pandemic are anticipated to alter the future of consumer mobility, urban planning and construction. The surge in homeworking, reduced use of public transport and enlarged focus on sustainability are pushing ahead a new agenda for the future that is expected to alter the choices consumers make from how they live and work to the way travel and seek leisure.

USD 1,325
Request More Information


This report comes in PPT.

Key Findings

Demand for personal mobility to increase

The outbreak of COVID-19 is expected to change commuting patterns, with a greater number of people anticipated to switch to cars, bicycles and other modes of micro-mobility. Around 13% of consumers globally indicated they plan to reduce public transport usage permanently.

Working from home to change mobility patterns

Around 70% of companies in the Voice of the Industry survey indicated that they plan to increase working from home. Changing working patterns are anticipated to impact demand for mobility services as consumers would commute less.

15-minute city to help adopt more sustainable urban living

The 15-minute city is a new urban development plan that focuses on providing all essential needs such as work, school, grocery and leisure within a 15-minute walk or bicycle ride. This is expected to provide sustainability benefits by reducing the need for personal cars while giving urban dwellers more time to engage with local communities.

Expansion of smaller cities to provide new opportunities for construction companies

Changing working and commuting habits will adversely impact demand for office and retail spaces in the largest cities. However, investments and expansion of smaller cities may provide new opportunities for construction companies in residential, small office building and warehousing sectors.

Construction industry to become more concentrated and sustainable

Changes in the construction demand structure will impact the competitive landscape, with larger construction companies with greater diversification anticipated to consolidate their positions. Investments into green cities and sustainability goals are also expected to encourage usage of greener and more sustainable materials in construction projects.

Key findings
Cars and public transport are the most popular modes of commute
Safety becoming a key component of the mobility mix
Lockdowns and health concerns will reduce public transport ridership
Public transit has not recovered in cities since the start of the pandemic
Falling usage will hit transport providers funded by ticket fares hard
COVID-19 is expected to increase demand for personal cars
Aversion to public transit lifts demand for used cars in the UK
Electric vehicle sales expected to accelerate further
Lower mobility expected after COVID-19
Changes in the business services industry would impact mobility
Demand for autonomous vehicles to increase after the pandemic
Public transport-focused cities need to diversify mobility options
Solo and non-enclosed mobility to surge as consumers shun public transit
Ride sharing segment expected to gradually return to normal
Businesses diversify away from consumer mobility
Giant records healthy growth in sales amid pandemic
Case study: Lime rebounds in spite of the pandemic
Gojek sees positive results after partnering with Deliveroo
Doughnut model to shift towards sustainability and circular economy
The 15-minute city could become a reality in a post-COVID-19 world
City infrastructure to become more walking and cycling friendly
Homeworking could open up real estate opportunities in smaller cities
Internet access and business services will determine homeworking ability
Shift towards smaller cities to support residential construction
Demand for commercial property likely to decline
Changing mobility habits to limit demand for retail property
E-commerce and manufacturing to help compensate losses
Construction industry to approach precrisis levels by 2022
Spending on infrastructure to provide temporary boost
Long-term changes in the construction industry
Construction industry to become more consolidated
Construction companies to regionalise material sourcing
Investments into digital tools forecast to accelerate
Sustainability trend expected to benefit modular construction
Key business takeaways
Final points


All vehicles captured by Euromonitor's vehicle volume sales data, i.e. light vehicles -passenger cars and light commercial vehicles combined. Medium and heavy-duty trucks and buses are not covered.

See All of Our Definitions


If you purchase a report that is updated in the next 60 days, we will send you the new edition and data extraction Free!